Os óculos vendidos na Durzio são originais?

Sim, todos os nossos produtos são 100% autênticos e originais. São adquiridos diretamente através de canais grossistas autorizados na Europa, com garantia de autenticidade em cada peça.

Qual é o prazo de entrega?

Os nossos produtos são adquiridos da marca após a confirmação da encomenda. A expedição é realizada no prazo de 15 a 25 dias úteis.

Posso devolver os óculos?

Sim, aceitamos devoluções no prazo de 14 dias após a receção do produto, desde que esteja em perfeitas condições e na embalagem original.

Por que os preços são mais baixos do que nas lojas oficiais?

Compramos diretamente a distribuidores grossistas autorizados na Europa, eliminando intermediários. Isto permite-nos oferecer preços até 35% abaixo do preço de retalho, mantendo a autenticidade garantida.

Enviam para fora de Portugal?

Sim, enviamos para toda a Europa e Estados Unidos. Os portes de envio e prazos variam conforme o destino.

Return & Refund Policy

ALL SALES ARE FINAL

At Durzio, our reputation is built on trust, authenticity, and transparency. For this reason, we follow a strict no-return policy. This ensures that every customer enjoys the best possible price and the highest level of product integrity.

Every order is considered definitive upon confirmation. We do not accept standard returns or exchanges.

HOW STORE CREDIT WORKS

We do not issue cash or credit card refunds under any circumstances. In the rare event of an exceptionally approved return (e.g., defective or incorrect items), all resolutions are issued as Store Credit only.

Once your approved return is received and inspected, you will receive a digital store credit by email.
Store credit can be used toward future purchases on durzio.com.
Store credit is non-refundable and cannot be exchanged for cash.

WHY WE DO NOT ACCEPT RETURNS

Better Discounts for You – By strictly limiting returns, we save on costs that many retailers add back into their prices. This allows us to offer our clients exclusive pricing on 100% authentic designer pieces.
Authenticity & Security – Every product is sourced from the brands. Before shipping, our team carefully inspects each item to document its authenticity and perfect condition.
Exclusive Ownership – You are always the first and only owner of your purchase. Our policy prevents situations where high-value luxury items are worn once and returned, or worse, swapped with counterfeits.
Aligned with Luxury Standards – This is standard practice in luxury retail to maintain product integrity and exclusivity.

CUSTOMER CARE

If you believe you have received a defective or incorrect product, please contact our customer service team within 48 hours of receiving your order. Our team will carefully review your case. For any exceptionally authorized returns, items must remain completely unused, with all original tags, protective materials, and authenticity cards fully intact.

✨ By choosing Durzio, you are shopping with a trusted luxury boutique. Your confidence in us will always be our top priority.